内容简介：企業的五大管理流程
產品開發
生產規劃與執行
採購
客戶訂單管理
財務/管理會計，報表彙整
A Methodology for Process Reengineering
Identify customers and stakeholders and determine their critical requirements
Map the existing processes
Measurement process performance
Redesign the existing process
A Simple Case
IT Implementation
Continuous Improvement
Process Reengineering
Process Reengineering:
What it is
Challenging old assumptions and rules
Rebuilding processes/systems
Starting from scratch
Thinking out of the box
Integrating diverse processes
A shift in paradigms
Do we really do what it is when we initiate a BPR project?
Major Issue:
We need to deal with people (organization and culture change), to devise strategy direction and do alignment.
We need to break all the rules.
We need a Total Solution and do differently.
Two Fundamental Questions for ERP Implementation
What value does you expect the ERP bring?
When does the ERP bring value?
We expect that the ERP will bring benefits, when and only when, the ERP diminishes an existing limitation.
If the ERP does not diminish any limitation whatsoever, there is no possible way in which it can bring benefit.
If something is a limitation it means, by definition, that diminishing it brings a benefit. Otherwise it is not a limitation. This is why that the ERP will bring benefits, when and only when, it diminishes an existing limitation.
It is also obvious that the mere fact that we are dealing with the ERP tells us that we have been living with an existing limitation for quite some time. Now ask yourself how could we live with this limitation? It must be that our customs, our habits, our measurements, our rules, recognize and consider the existence of that limitation.
Let’s assume successful ERP installation occurs; the limitation has been diminished. But what happens if as part of the implementation of the ERP we neglected to address the rules? What happens if we still operate with the old rules, the rules that assume the existence of the limitation.
ERP is a necessary condition, but it’s not sufficient.
To get the benefits we must, at the same time that we install the new ERP, also change the rules that recognize the existence of the limitation. Common Sense.
What is the limitation that the ERP system diminishes?
The limitation that we diminish is the need to act without having all the information. Using the ERP we have at our fingertips all the needed information, no matter how big or diverse our operation is. The ERP provides an Enterprise-Wide Information System.
The ERP substantially diminishes that limitation. But, what about the rules, the habits, the measurements?
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